Privacy Policy

1) Information We Collect

• Contact details: name, phone/WhatsApp number, email (if provided).
• Service details: location/area, AC issue description, preferred time/slot (if shared).
• Basic technical data: device/browser information and approximate usage analytics (if analytics tools are enabled).

2) How We Use Your Information

• To contact you for booking confirmation, service updates, and support.
• To assign technicians and deliver requested AC repair/service.
• To improve our services, customer support, and website experience.

3) Sharing of Information

We may share necessary information with our technicians/service partners to fulfill your request. We do not sell your personal information.

4) Cookies

We may use cookies or similar technologies to help the website function properly and understand usage patterns. You can control cookies through your browser settings.

5) Data Retention

We retain information only as long as needed for service delivery, support, compliance, and legitimate business purposes.

6) Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure.

7) Your Choices

• You may request correction of your contact details.
• You may request deletion of your information, subject to legal/operational needs.

8) Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

9) Contact

For privacy-related queries, contact support@koolpoint.com.