Terms of Use

1) About KoolPoint

KoolPoint provides doorstep AC repair and service support. By accessing our website or submitting a service request, you agree to these Terms.

2) Service Requests & Appointments

• Appointment slots depend on technician availability and your location.
• You agree to provide accurate details (name, location, contact number, and issue) so we can schedule and assist efficiently.
• In some cases, a visit/inspection charge may apply. Any applicable charge will be communicated before confirmation (as per current policy).

3) Pricing & Payment

• Repair/service costs vary by fault, parts required, and unit condition.
• We aim to share pricing transparently before proceeding with repair work.
• Payments may be collected after service completion (unless stated otherwise).

4) Warranty / After-Service Support

Warranty/support (if applicable) depends on the service type and parts used. The technician or support team will confirm warranty coverage for your specific job.

5) Cancellations & Rescheduling

You may request cancellation/rescheduling. For same-day changes, availability may be limited. Any applicable visit charges are subject to service policy.

6) User Responsibilities

• Provide safe access to the AC unit and working area.
• Ensure a responsible adult is present during service (as required).
• Do not misuse the website, forms, or contact channels.

7) Limitation of Liability

To the maximum extent permitted by law, KoolPoint is not liable for indirect or consequential losses. Our liability (if any) is limited to the amount paid for the specific service.

8) Changes to These Terms

We may update these Terms from time to time. Continued use of the website and services means you accept the updated Terms.

9) Contact

For questions about these Terms, contact us at support@koolpoint.com.